Christmas and New Year’s Holiday Notice


Dear coinmate users,

Please be informed that during Christmas Holidays (23rd December until 2nd January) our Customer Support will be very limited.


Please do not contact our Support or write emails during these days unless it is absolutely necessary. Response to issues may take up to 7 days and General support enquiries will be ignored. Video verification will remain active in a limited mode but reviewal of bank account statements and questionnaires will be postponed until 2nd January.

Deposits, withdrawals and trading

Single Deposits that do not fit your current 24-hour account limit will remain pending until 2nd January. Bank Deposits within your current account limits will be processed automatically and Bank Withdrawals within your current account limits will be processed on business days. Also, please be noted that it is possible to Deposit and Withdraw ONLY USING YOUR VERIFIED BANK ACCOUNTS. Faulty deposits (i.e. from accounts of other persons or cash deposits) will be returned after 2nd January and will be subject to a 10 EUR processing fee. Issue with Bitcoin processing has been fixed and Bitcoin Deposits and Withdrawals are now are being processed flawlessly. All trading will remain active and uninterrupted during the Holidays.

We apologize for such short notice but the enormous growth in new registrations, associated administration, overloaded bitcoin network with rising unconfirmed bitcoin transactions and bitcoin network fees in the past 30 days has been overwhelming on our staff. Thank you for understanding.

We wish you Merry Christmas and a Happy New year.



BCH trading and Segwit addresses


Dear conmate users,

be informed there will be a planned maintenance tonight 11th December starting 10pm CET, during which the website will be offline. Planned downtime is approx. 30min.

Bitcoin SegWit

We are introducing Segwit addresses and changes to bitcoin processing as a first step in our efforts to decrease the bitcoin transaction fees. After the deployment tonight, the “Generate new address” button in the Bitcoin Deposit form will provide a new bitcoin deposit address starting with 3 (opposed to the old address format starting with 1). We recommend all users to begin using this new bitcoin deposit address type for bitcoin deposits as soon as possible. The old bitcoin deposit addresses will remain valid for another week, after which they will be deactivated. The automated trading API call “bitcoinDepositAddresses” will require generating the new address in the 1-week transition period.

Bitcoin transactions using the new Segwit 3-type addresses take less space in bitcoin blocks and thus contribute to efficiency and lower transaction fees. We are also switching to a more efficient bitcoin transaction processing model. In our further efforts to decrease the bitcoin transaction fees we plan to introduce a low-priority bitcoin withdrawal fee in addition to the high-priority fee (planned for January).

Bitcoin Cash

New trading pair Bitcoin Cash / Bitcoin will be added. Bitcoin Cash is a hard fork of Bitcoin, the fork occurred on 1st August 2017. Users that held any bitcoin balance in their CoinMate account onĀ  1st August 2017, will be credited the same amount of Bitcoin Cash tonight.


Bug fixes, small changes and system optimization. There are several bug fixes and some small changes in this version including system and database optimizations to cater for increased traffic.


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