Christmas and New Year’s Holiday Notice


Dear coinmate users,

Please be informed that during Christmas Holidays (23rd December until 2nd January) our Customer Support will be very limited.


Please do not contact our Support or write emails during these days unless it is absolutely necessary. Response to issues may take up to 7 days and General support enquiries will be ignored. Video verification will remain active in a limited mode but reviewal of bank account statements and questionnaires will be postponed until 2nd January.

Deposits, withdrawals and trading

Single Deposits that do not fit your current 24-hour account limit will remain pending until 2nd January. Bank Deposits within your current account limits will be processed automatically and Bank Withdrawals within your current account limits will be processed on business days. Also, please be noted that it is possible to Deposit and Withdraw ONLY USING YOUR VERIFIED BANK ACCOUNTS. Faulty deposits (i.e. from accounts of other persons or cash deposits) will be returned after 2nd January and will be subject to a 10 EUR processing fee. Issue with Bitcoin processing has been fixed and Bitcoin Deposits and Withdrawals are now are being processed flawlessly. All trading will remain active and uninterrupted during the Holidays.

We apologize for such short notice but the enormous growth in new registrations, associated administration, overloaded bitcoin network with rising unconfirmed bitcoin transactions and bitcoin network fees in the past 30 days has been overwhelming on our staff. Thank you for understanding.

We wish you Merry Christmas and a Happy New year.