[Service Notice] Updated Fees Structure & Verification Tiers

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So a little while back, we had made some changes to the fees structure, particularly the introduction of euro deposit fees. We had hoped these would be temporary, and we have good news for those of you using Euro SEPA deposits.

With 1.2 now live, and our shift to BTC/EUR instead of BTC/USD, our new verification tiers, and recently added Moneypolo integrations, we have been able to update our fees structure. These are now available here. This impacts both our trading and withdrawal/deposit fees

Maker/Taker Model
CoinMate were the first EUR Bitcoin market using the market maker and market taker trading model. We launched on July 20th, although Kraken followed shortly after. Orders that supply liquidity to the market (“maker”) get a more favorable fee than orders that take liquidity from the market (“taker”). Our maker fee is a low 0.05%, and taker fee is 0.35%

New verification tiers
If you visit your verification page, you will be able to verify your account to different levels. Bitcoin-only trading requires just a verified email address. Trading with a supported OKPay or Moneypolo account require some information, while use of bank transfers requires identify documentation. Higher volume traders need to submit a signed declaration to high-volume limits.
Verification level Requirements Sum of Deposit + Withdrawals Exchange Operations allowed
Registered Registration 100 BTC / Month
20 BTC / Day
Only virtual currency Depo & Withdrawals
Basic Full Name
Date of Birth
Phone number
5,000 EUR / Month
1,000 EUR / Day
All deposit and withdrawal methods except bank transfers and Sofort
Verified ID or passport
Utility bill or second picture ID (driving license, passport, ID card)
Bank statement
Certificate of Incorporation (companies only)
20,000 EUR / Month
5,000 EUR / Day
All operations allowed
High value Signed Questionnaire

100,000 EUR / Month
12,500 EUR / Day
All operations allowed
Updated Deposit/Withdrawal Fees Structure
We have also been able to reduce the costs of our exchange through strengthened verification, and are passing these savings on to our customers.
Type Deposit fee Withdrawal fee
SEPA transfer in EUR 0 1 EUR
SOFORT (coming soon) 1.5% min 2 EUR n/a
Domestic bank wire in CZK 0 1 EUR
Domestic bank wire in PLN 0 1 EUR
OKPay 0.5% 1.5% min 1 EUR
MoneyPolo 0 1% min 1 EUR
Voucher 0 0.5%
Bitcoin 0 0.0001 BTC

Transfers sent in currency other than EUR will be converted using Yahoo Finance rates -+0.5% spread.

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CoinMate Bitcoin Exchange Intergrates regulated payment provider Moneypolo

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Dear clients,

We are ready to announce a new partnership with leading UK regulated payment provider MoneyPolo.

MoneyPolo allows you to deposit cash in 100 countries. MoneyPolo also supports CashU deposits. Open a MoneyPolo account, load it with funds and make an instant deposit to CoinMate bitcoin exchange for free. Coinmate also provides an instant withdrawals via MoneyPolo.Click here for more info

The CoinMate Team

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CoinMate v1.2 replaces USD with EUR Bitcoin Trading

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Dear clients,

After 6 months of hard work, we are ready to announce a new version 1.2 of the CoinMate.io bitcoin trading platform replacing the current v1.1 beta.

The new version will introduce the following:

  • Quick Buy and Sell, a new function that will let you buy or sell Bitcoin with one click
  • Maker / Taker fees (the lower maker fee 0.05% is charged when supplying liquidity into the order book and taker fee 0.35% is charged when taking existing offers from the order book) This will replace the current 0.2% flat fee
  • New language versions of the portal in German, Czech and Polish
  • New header and menu for easier navigation
  • Overview of all CoinMate trades in the trading user interface
  • Help boxes providing basic information on the various functionalities
  • New verification and KYC process introducing verification levels
  • Live Bitcoin price in the Browser title
  • Top 10 traders will be rewarded with 0% maker fee and 0.1% taker fee schedule for 30 days each month
  • New verified sign-ups will no longer receive the 1USD sign-up bonus
  • New terms for our referral program. 50% commission of maker/taker fees from referred users for 6 months from date of registration
  • Creating and redeeming vouchers will have a flat fee of 0.35%
  • Improved BTC withdrawal process, and a flat 0.0001 bitcoin transaction fee. No fees for bitcoin deposits.

The most fundamental change will be transition of the entire portal system currency from USD to EUR. This means that all balances and all transaction history will be converted into Euros using exchange rate http://finance.yahoo.com/q?s=eurusd=x at the time of the new version deployment at 5pm GMT Sunday 19 July 2015 (using the spot exchange rate of Yahoo finance). We will retain all transaction history in USD before we make the switch. Clients who require their USD transaction history can request it via our support team.

If you withdraw your USD account balance or convert your USD account balance into Bitcoin before this date, your account balance will not be otherwise influenced. If you will have an USD balance at the time of the transition, it will be favourably converted into EUR using the spot rate. Trading will thereafter take place using EUR/BTC exchange rates. Bitcoin balances will remain the same as before the transition.

The EUR, CZK and PLN bank Deposit and Withdrawal methods will remain intact, OKPay deposits and withdrawals will be newly processed in Euro.

During the month of August we will also introduce new funding method Sofort (instant bank deposit supported in 13 EU countries) and new instant deposit and withdrawal method MoneyPolo (MoneyPolo allows cash deposits and cash withdrawals in 150 countries of the world and offers a prepaid card) .

Please note that CoinMate.io trading portal will be unavailable from 5pm GMT until midnight Sunday 19 July 2015 during the deployment of the new version.

We hope you will enjoy new CoinMate providing even smoother trading experience and favourable rates for speculative trading. In case you have any questions, please contact our Support.

The CoinMate Team

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$1 verification bonus promotion ends in June

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We would like to inform our customers that our $1 verification bonus promotion will end with the June update of CoinMate.io’s Bitcoin Exchange. If you have been having fun trading bitcoin on the exchange, and would like to take the opportunity of verifying your identity to enable Euro, Czech Koruna and Polish Zloty deposits and withdrawals, please visit the Get Verified tab in your account.

We process documents in one working day, but if you contact us between 8am and 5.30pm GMT using chat support, we can often do this quicker to expedite the process for you.

We would also like to remind our clients of the top 10 BTC/USD traders giveaway. In April, $614.59 was shared among the month’s top traders. You can see the current month at the stats page.

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[Service Notice] New Bank Details / Change in SEPA Euro deposits/withdrawal fees

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Dear CoinMate.io customers.

We would like to inform our customers of a recent change, which has meant that with effect since 28th April, we have changed our bank account, so please update your saved payment records before sending your next deposit.

As part of this change, which includes further security authentication, we have had to (hopefully temporarily) introduce fees on our euro deposits and withdrawals.

Deposits now incur a minimum €10.00 fee, or 0.6% of the value of the deposit. We have also had to introduce a €1.00 withdrawal fee.

If you are a customer and have any queries, please get in touch via our support page.

This does not effect Koruna, Zloty or Bitcoin transactions

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